Finding Support & FAQ | EcoOnline

Need Support?

Our support channels for when you need us most.

New-Icon_Efficient
Opening Hours

Support is open every weekday from 9am-5pm

New-Icon_Support
Call Support

+44 20 8133 4551

New-Icon_Mail
Email Support

support.en@ecoonline.com

Frequently asked questions

I don't have a username and password

If your business is a customer of EcoOnline, you can consult with your system administrator to check if you can be added as a user. It may be that this requires extra licenses, if so then please send a request for this  to support.en@ecoonline.com.

I don't remember my username or password

On the same page that you log in, you will find a button called “Forgot your username and password”? Click here and enter the email address you have registered with us and follow the instructions you receive by email. If you do not have an e-mail address, please contact us at support.en@ecoonline.com

I want to see what products have been added to the substance register from a given date

Select “Local Search” and then select “Advanced Search”. Set up the time period you would like to search for example “from x date – to y date.” 

We're located in 11 countries

Aldgate Tower
UK

London (Head Office)

(+44) 20 8133 4551

Aldgate Tower 
2 Leman Street
London, UK E1 8FA 

See on Google Maps
Edinburgh Map
UK

Edinburgh

+44 (0) 131 662 4342

Orchard Brae House
30 Queensferry Road,
Edinburgh, EH4 2HS

See on Google Maps
new ecoonline toronto location
Canada

Toronto

1-800-686-1915

EcoOnline North America,
20 Bay Street, 11th Floor,
Toronto, Ontario,
M5J 2N8

See on Google Maps